Supported File Formats for Resource Preview

Modified on Tue, 5 May at 6:44 PM

The following file formats automatically generate an online preview when uploaded to your IntelligenceBank platform Resource module.

Tip: Other formats not listed here may also be supported. If you upload a file and don't see a preview right away, give it a moment - some formats require background processing.

Supported file formats

Images

gif, png, jpg, jp2, jps, jpeg, bmp, tiff, tif, svg, eps, ai, ico, psd, arw, crw, nrw, cr2, dcr, dng, mrw, nef, orf, pef, raf, indt, indd, idml, webp, pam, pbm, xbm, 3fr, mos, ppm, erf, x3f, kdc, sr2, mef

Documents

pdf, txt, doc, docx, htm, html, sxw, odf, odt, xml, rtf, ppt, pptx, odp, key, pptm, csv, xls, xlsx, ods, numbers, srt, vtt, sxc, sxi, vsd, json, cdr

Video*

3gpp, 3gp, mp4, mpeg, mpg, mpe, ogv, mov, webm, flv, mng, asx, asf, wmv, avi, m4v, movie, mxf

* Requires Convert Videos For Online Streaming to be enabled on your platform. See the note below for additional limitations.

Audio

aac, ac3, amb, mpga, mpega, mp2, mp3, m4a, midi, oga, ogg, opus, spx, ra, weba, wav, wma

3D

glb, gltf

FAQs

Why doesn't my file have a preview yet?

Most file types require processing before a preview can be displayed. If you don't see one immediately after upload, check back a few moments later.

My .docx file looks wrong in the preview - what should I do?

Certain formats, such as .docx, may not always preview correctly within the platform. This can be due to embedded objects, complex formatting, or other factors. It does not affect your ability to download the file.

Why isn't my InDesign (.indd) preview showing?

For .indd files, settings must be applied to the file within InDesign before a preview can be generated. View more information here.

Is my format supported if it's not on the list?

Possibly - other formats not listed here may also be supported by the underlying conversion libraries. If you're unsure, try uploading the file and check the preview, or contact us.

A note on video previews

For video previews to work, the Convert Videos For Online Streaming setting must be enabled on your platform under Admin > Settings.

Note that even when a video format is listed as supported, additional restrictions outside our control may apply. For example, some .mov files encoded as Apple ProRes RAW HQ (aprh) will not convert due to copyright and licensing restrictions on the format.