Language Settings

Modified on Sat, 16 May at 6:15 AM

IntelligenceBank supports French and Spanish language interfaces, allowing you to configure the platform for multilingual teams and provide users with the option to switch between languages.

Table of Contents

Getting Started
How Translation Works
Language Settings
Limitations

Getting Started

Multi-language support needs to be enabled at the platform level before it can be used. To get this set up, contact your dedicated Customer Success Manager.

Once enabled, you will have access to the language configuration settings described below. You must be a Main Admin to manage these settings.

How Translation Works

IntelligenceBank uses machine translation to translate the platform interface. This covers text that is hard-coded or predefined within the platform - things like button labels, system messages, and standard interface elements. These are translated automatically when a user switches their language to French or Spanish.

However, content that you have customized as an Admin is not automatically translated, because those fields contain text you have entered yourself. If you want these elements to display correctly in French or Spanish, you will need to input the translations manually within the platform. The customizable elements that currently support manual translations are:

Navigation tabs - you can enter the English, French, and Spanish name for each tab when setting it up.
Filters and filter values - filter labels and their associated values can each have translations set manually.
Terms and conditions - French and Spanish versions of your terms and conditions can be set up manually.
Self-registration purpose and contact field placeholders - translations can be entered directly into those fields.
Workflow and approval names - translated names can be added within the platform.
Global keywords - keyword translations can be configured manually.
Client name (platform name) - the name of your platform as it appears in email communications and on the login page can be given French and Spanish versions.

Language Settings

Once multi-language support is enabled, navigate to Admin > Languages to configure the settings below.

Default Platform Language

This is the language the platform displays by default when users first log in. You can set it to English, French, or Spanish. Whatever is selected here becomes the initial language experience for all users before they make any personal language preference changes.

Default User Language

This is the language that gets assigned to new users by default when they are created in the platform. As an Admin, you can change the language setting on any individual user profile at any time. Users can also switch their own language preference themselves whenever they choose.

If no default user language is configured, it will fall back to English automatically.

Limitations

Language settings and translations - both automatic and manually configured - do not apply to folder/asset names, database/forms/form fields, or custom pages within the platform. This includes custom welcome pages and brand hub pages.

When a user switches their language to French or Spanish, the content on those coded pages will not change. If you need your custom pages to be available in multiple languages, we recommend creating separate versions of those pages with the relevant translated content.

Note: If your platform makes heavy use of custom pages, plan for the additional work of creating translated versions of those pages separately. The platform's built-in language switching will not handle that content automatically.

Need Help?

To enable French or Spanish on your platform, or for any questions about multi-language configuration, reach out to your Customer Success Manager.